Welcome! Dear respondents, I request you to join my project by completing the following survey questionnaire. It may take around 3-5 minutes to complete the survey. However, we will use the research information for academic purposes. Additionally, we will keep your responses anonymous and confidential. Your support towards my following research will help conduct the study ideally. Thank you very much. Sincerely, Azza Ezzedine

Imagine that you placed an online order and you asked the company's chatbot the status of your order. The chatbot serves you as shown in the following picture, please read it carefully:

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