Blue Spoon Restaurant | Interactive Chatbot Experiment

Dear respondents,
I request you to join my project by completing the following survey questionnaire. It may take around 3‑5 minutes to complete the survey. However, we will use the research information for academic purposes.

Additionally, we will keep your responses anonymous and confidential. Your support towards my following research will help conduct the study ideally. Thank you very much.

Sincerely,
Azza Ezzedine

You will chat with the Blue Spoon restaurant booking assistant, then complete a short questionnaire.

Chat with Blue Spoon Restaurant Assistant

Scenario: Imagine you are trying to book a table at Blue Spoon. Chat naturally with this assistant, ask about reservations, opening hours, weekends, private rooms, groups, cancellations or any restaurant‑related inquiry.

Type your message below:

Questionnaire

Please answer all required questions on this page before proceeding.

Section A: Chatbot Perception

1. The chatbot sounded humble to boastful

1
2
3
4
5

2. Did the chatbot use emojis during the conversation?

Yes
No

3. The chatbot used too many emojis

1
2
3
4
5

Section B: Warmth and Competence

4. The chatbot felt warm

1
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3
4
5

5. The chatbot felt friendly

1
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3
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5

6. The chatbot felt likable

1
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3
4
5

7. The chatbot felt approachable

1
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3
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5

8. The chatbot felt competent

1
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5

9. The chatbot felt intelligent

1
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5

10. The chatbot felt capable

1
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5

11. The chatbot felt professional

1
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5

Section C: Interaction Engagement

12. I felt emotionally attached to the chatbot

1
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5

13. I enjoyed the interaction with the chatbot

1
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5

14. I felt positive during the conversation

1
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5

15. The chatbot captured my attention

1
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5

16. I felt interested in the conversation

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5

17. I paid attention to what the chatbot said

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5

18. I would chat with this bot again

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5

19. I would spend more time interacting with it

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5

20. I would recommend this chatbot to others

1
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5

Section D: Demographic Information

Age

Gender

Male Female

Your Country

Education

High School Bachelor Master Doctorate

Chatbot usage frequency

Never Occasionally Daily

Done!

Thank you for completing the Blue Spoon Restaurant experiment! Your response was saved automatically to our database.